Privacy Policy

At TutorX, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you agree to the practices described herein.

1. Confidentiality Commitment

We do not sell or share your personal information with any third party or marketing agency. That’s a promise.

All your contact details, assignment information, and personal data are 100% secure and confidential with us. We use this data solely to deliver our services and communicate important information to you, never beyond the scope outlined in this Privacy Policy.

You can opt-out from our mailing list at any time by writing to us at helpdesk.tutorx@gmail.com.

2. What Information We Collect

We may collect the following types of information:

Full Name, Email Address, Contact Number, and Geographic Details
Information you voluntarily submit during service queries or registration
Login credentials (username, password)
Assignment and order-related content
Technical and usage data (through cookies, IP address, browser type, session data)
Payment preferences (we do not store card or bank information)

We also collect non-personal data automatically via cookies, analytics, and tracking tools to improve service performance and user experience.

 3. Use of Your Information

We use your information to:

Process and fulfill your orders
Communicate about service updates, assignments, offers, and announcements
Provide customer service and after-sales support
Prevent fraud and ensure account security
Invite feedback, surveys, or contest participation
Improve our services and develop new features
Display testimonials (with your consent)

We do not share your contact details with our academic experts (tutors), and they are not permitted to contact you directly. All communication is managed through the TutorX platform to ensure privacy.

4. Payment and Transaction Security

We do not store your debit/credit card or bank account details. All online payments are processed securely through certified third-party payment gateways compliant with data protection and internet transaction laws. In the case of transaction-related disputes or chargebacks, we may share necessary details with the payment processor as part of legal and regulatory obligations.

5. Data Deletion Request

If you wish to delete your personal data from our system, send an email to helpdesk.tutorx@gmail.com with the following details:

Your Full Name
Registered Email and Contact Number
Specific request for data deletion and reasons (optional)

We will process your request as per applicable data privacy regulations.

6. Cookies and Browser Settings

TutorX uses cookies to provide a smooth and personalized user experience. You can choose to accept or reject cookies from your browser settings. However, disabling cookies may affect certain functionalities of the website.

We periodically update our cookie policies. All such updates will be reflected on this page.

7. Privacy Preferences & Unsubscribing

You may unsubscribe from our promotional emails or close your TutorX account at any time. Simply send a request from your registered email to helpdesk.tutorx@gmail.com

8. Third-Party Disclosures

TutorX does not sell, rent, or disclose your personal data to third parties. However, we may share limited data with our trusted internal service partners (e.g., hosting providers, analytics tools, payment gateways) under strict confidentiality agreements for operational purposes.

9. Policy Updates

This Privacy Policy may be revised from time to time. All changes will be posted on this page with a revised “Last Updated” date. We encourage users to review this page regularly. Continued use of our services after updates signifies your acceptance of the changes.